Shipping policy

1, How much does shipping cost?

You can enjoy free shipping on orders over $129 CAD. Otherwise, the costs will depend on the distance.

If you desire express shipping, you can select that option at checkout, for a slightly higher cost.

We also have free shipping on site-wide promotions during the sale season. Stay tuned!



2,  Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.



3, How long will it take for my order to arrive?

Total delivery time is determined by processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances)

Processing Time: 1-3 business days

Standard Shipping Time: 6-15 business days

Express Shipping Time: 3-5 business days

For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs.



4, How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order on the Canada Post website. Please allow 1-2 business days for tracking information to be available.



5, What if the package doesn’t arrive?

If you do not receive your package within 60 days after it was shipped, please contact us at fmcustomstudio@gmail.com . We’ll either send a new one to you or give you a full refund.



6,  Can I cancel or change my order?
Unfortunately we don't accept cancellations or changes for any of the handmade products. Once your payment is processed we will start making your custom orders.